Privacy Policy

1. INTRODUCTION

RankRolo Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our link building and SEO services, visit our website at rankrolo.com, or interact with our platform.

This Privacy Policy applies to all information collected by RankRolo Limited, business registration no. 78233372, located at 8/F, China Hong Kong Tower, 8-12 Hennessy Road, Wanchai, Hong Kong.

By using our services, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please do not use our services.

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, business address
• Account Information: Username, password, account preferences
• Business Information: Company name, website URL, industry, business description
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Communication Data: Records of correspondence, support tickets, and feedback

2.2 Website and Technical Information

When you use our services, we automatically collect:

• Website Data: Content, structure, and metadata from your website(s) for service delivery
• Usage Data: How you interact with our platform, features used, time spent
• Technical Data: IP address, browser type, device information, operating system
• Cookies and Tracking: Session data, preferences, and analytics information
• SEO Data: Keyword rankings, backlink profiles, competitor analysis data

2.3 Third-Party Information

We may collect information from:

• Publisher and media outlet partners in our network
• SEO tools and analytics platforms
• Social media platforms and professional networks
• Public databases and industry directories

3. HOW WE USE YOUR INFORMATION

We use the collected information for the following purposes:

3.1 Service Delivery

• Providing link building and SEO services
• Creating and placing content on publisher websites
• Analyzing your website for content optimization
• Matching you with relevant publishers and media outlets
• Monitoring and reporting on campaign performance

3.2 Platform Operations

• Managing your account and providing customer support
• Processing payments and managing billing
• Communicating about services, updates, and promotional offers
• Improving our platform and developing new features
• Ensuring platform security and preventing fraud

3.3 Legal and Compliance

• Complying with legal obligations and regulatory requirements
• Protecting our rights and interests
• Resolving disputes and enforcing agreements

4. WEBSITE CRAWLING AND DATA COLLECTION

4.1 As part of our link building and SEO services, we may crawl and analyze your website(s) to:

• Understand your brand voice, tone, and content style
• Identify relevant keywords and topics
• Analyze site structure and technical SEO factors
• Create content that aligns with your brand guidelines
• Monitor the effectiveness of our link building efforts

4.2 We use automated tools and technologies to collect this data efficiently and accurately. All website data is processed in accordance with this Privacy Policy and applicable data protection laws.

4.3 You can opt-out of website crawling by contacting us, though this may limit our ability to provide certain services effectively.

5. INFORMATION SHARING AND DISCLOSURE

5.1 Service Providers and Partners

We may share your information with:

• Publisher Network: Websites and media outlets in our network for content placement
• Content Creators: Writers and editors who create content for your campaigns
• Technology Partners: SEO tools, analytics platforms, and automation services
• Payment Processors: Secure payment processing services
• Cloud Services: Data storage and hosting providers

5.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Protect our rights, property, or safety
• Investigate fraud or security issues
• Enforce our Terms & Conditions

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

6. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication systems
• Employee training on data protection
• Secure data centers and cloud infrastructure

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. DATA RETENTION

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

• Account Information: Until account deletion or 7 years after last activity
• Transaction Records: 7 years for accounting and tax purposes
• Website Data: Duration of service agreement plus 2 years
• Communication Records: 3 years for customer support purposes
• Marketing Data: Until you opt-out or 2 years of inactivity

We may retain anonymized or aggregated data indefinitely for analytical and business purposes.

8. YOUR RIGHTS AND CHOICES

Depending on your location, you may have the following rights regarding your personal information:

8.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Request information about how your data is processed

8.2 Correction and Updates

• Correct inaccurate or incomplete information
• Update your account and profile information
• Modify your communication preferences

8.3 Deletion and Restriction

• Request deletion of your personal information
• Restrict processing of your data
• Object to certain types of processing

8.4 Marketing Communications

• Opt-out of marketing emails and communications
• Manage your subscription preferences
• Withdraw consent for marketing activities

To exercise these rights, please contact us at info@rankrolo.com. We will respond to your request within 30 days.

9. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to enhance your experience on our platform:

9.1 Types of Cookies

• Essential Cookies: Required for platform functionality and security
• Performance Cookies: Help us understand how you use our platform
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising and analytics

9.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect platform functionality. We also use Google Analytics and other third-party analytics services that may set their own cookies.

10. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. When we transfer your information internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by data protection authorities
• Certification schemes and codes of conduct
• Binding corporate rules for intra-group transfers

11. CHILDREN'S PRIVACY

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

12. THIRD-PARTY LINKS AND SERVICES

Our platform may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to these third-party services. We encourage you to review the privacy policies of any third-party services you access through our platform.

We are not responsible for the privacy practices or content of third-party websites or services.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Sending you an email notification
• Providing notice through our platform

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

14. LEGAL BASIS FOR PROCESSING (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for processing your personal information includes:

• Contract Performance: Processing necessary to provide our services
• Legitimate Interests: Improving our services, security, and business operations
• Consent: Marketing communications and optional features
• Legal Obligation: Compliance with applicable laws and regulations

You have the right to withdraw consent at any time, though this may affect our ability to provide certain services.

15. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

16. JURISDICTION-SPECIFIC PROVISIONS

16.1 Hong Kong Residents

This Privacy Policy complies with the Hong Kong Personal Data (Privacy) Ordinance. You have rights under Hong Kong law to access and correct your personal data.

16.2 California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, sold, or disclosed, and the right to delete personal information.

16.3 European Union Residents (GDPR)

EU residents have rights under the General Data Protection Regulation, including the right to data portability, the right to be forgotten, and the right to object to processing.